Frequently Asked Questions
HOW DO I SCHEDULE AN APPOINTMENT?
If you are interested in becoming a new family member, click above or here. Our Intake Coordinator will review your intake paperwork and process. If you are not able to complete the electronic forms, you may schedule a time to come into the office to complete hard copy forms. Once all the forms are completed and insurance is verified [if needed] you will be assigned a therapist. The therapist will contact you to introduce yourself and schedule your first appointment which is a Clinical Assessment.
WHAT HAPPENS IN THE FIRST SESSIONS?
Your first session involves a comprehensive clinical assessment, typically scheduled for 60 minutes, to allow time to build rapport, review personal and clinical history. We will also determine whether we are the appropriate therapy provider for your needs. You will have the opportunity to ask questions and get a sense of what treatment will be like. Because therapy involves a large commitment of time, money, and energy, consider taking time to see if our family is the best fit for you. We are always open to feedback and are happy to offer referrals to other mental health professionals upon request.
Your next session is to provide education, information on the findings of the assessment, discuss any concerns or barriers to treatment and partner to develop your treatment goals.
ARE YOU AVAILABLE FOR CRISIS INTERVENTION?
We do not provide crisis intervention for non family members. If you are experiencing a true clinical emergency and need immediate assistance, please call the Mecklenburg County CriSys Crisis Response System (704-566-3410), call 911 (request a Crisis Intervention Team Trained Officer), or go to your nearest emergency room. If you are a current client and need to speak with your therapist in crisis, you may use the crisis information provided to you.
CAN I CHOOSE MY THERAPIST?
If there is a specific therapist you wish to partner with you on your healng journey, you may request them when filling out the Intake paperwork. You can visit our ABOUT page to get background info on our Therapeutic Family. Please inquire if they are accepting clients.
Our providers will review the information to determine who may be the best fit for you. If we do not feel that one of our providers will be a good fit for you, we will do our best to provide you with additional community resources to best fit your needs.
DO YOU PRESCRIBE MEDICATION?
Our Clinical Director, Dr. Whitaker-Brown is our Psychiatric Provider. She offers psychiatric care to adults ages 18 and over in office and virtually. At this time, she does not accept Medicaid insurance. To request services or obtain more information regarding which insurances she accepts, click here.
WHAT ARE YOUR OFFICE HOURS?
Our general office hours are Mon-Fri, 9 am to 5:00 pm; however, each provider has their own individual schedule. Appointments are scheduled on a first-come first-serve basis and we cannot guarantee appointments if not scheduled. We encourage you to make standing appointments if able. It is also important to Keep your scheduled appointment as therapists designate that time to you. Your appointment time is reserved for you, we do not double book. You are able to reschedule or cancel your appointment, on the client portal or by calling our office, with more than 48 hours’ notice without penalty. We offer appointment reminders as a courtesy, but this does not alter your responsibility. You will be charged the cancellation/No Show fee if you arrive late for any sessions or completely miss an appointment. You will be charged a $50 fee for cancellations with less than 48 hours’ notice. We try to work with you for emergency cancellations, please call the office, or contact your therapist if after 48 hrs to cancel or reschedule for another time that week. If you have specific questions, please contact our office.